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We do not accept returns, refunds or exchanges for products purchased via other authorised retailers. Please contact the authorised retailer directly for assistance.

Can I return something I purchased from another retailer?

Returns and Refunds

Returns Policy

How do I return a product?

What do I do if I receive a faulty, or incorrect product?

Purchases through unauthorised stockists

Where do you ship to?

How do I qualify for Free Shipping?

How much does shipping cost?

How can I check my order tracking?

How long does dispatch take?

My order hasn't arrived

How do I find my tracking number?

My order has not been received and it is past the estimated delivery date

What is deemed to be a safe place.

What happens if an item I ordered was out of stock?

Lost or damaged goods

Shipping and Delivery

What products are suitable if I am Pregnant or Breastfeeding?

Where can I buy Alpha-H?

I am new to Alpha-H, where do I start?

How do I use products with Retinol?

Which products can I use while pregnant or breastfeeding?

Can Alpha-H products be used whilst I’m on Roaccutane?

Is a tingling sensation normal when using Alpha-H products?

What should I expect when using glycolic acid for the first time?

Are Alpha-H products suitable for sensitive skin?

Pregnancy and Breastfeeding

Product Use

Where are Alpha-H products made?

Are your ingredients locally sourced?

Are your products cruelty-free?

Are your products vegan-friendly?

Are your products fragrance-free?

Are your products gluten-free?

Can I recycle my Alpha-H products?

Do Alpha-H products contain microbeads?

Why does Liquid Gold contain Alcohol Denat?

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

Do any Alpha-H products contain iodine?

What’s the difference between the old and the new Vitamin E Serum formulation?

Is Liquid Gold Firming Eye Cream safe to apply on my eyelids?

What is the scent used in Liquid Gold Midnight Reboot Serum?

How does Generation Glow differ from Liquid Gold?

Can I use Generation Glow  if I am using other exfoliants?

What is the expiry date for my product?

Is your product packaging sustainably minded?

Change in product colour or scent

My product is faulty, what do I do?

Discontinued Products

Have you discontinued Instant Facial?

Have you discontinued Vitamin C Paste?

Product Information

Our Products

Can I update my shipping address?

Can I edit or cancel my order?

What payment options do you offer?

Tax & Duties Fees

Discounts & Promo Codes

Issue with my Order

Missing and faulty products

I'm having trouble placing an online order

Are there any hidden taxes or fees?

I didn't receive a shipping confirmation email

Orders

How do I join?

How does Alpha Collective work?

How do I earn points?

How do I redeem points?

Terms of Use

How can I see my points balance?

Loyalty & rewards program

How do I sign up for a subscription product?

What will happen after I subscribe to a product?

How Do I Make Changes to My Subscription Account Information?

How do I make changes to my subscription order?

How do I make changes to my subscription account information?

Can I add items to my next order with an existing subscription order?

Subscription

Update Account Details

Change Password

I'm having trouble accessing my account

My Account

I want to collaborate with Alpha-H

Do you have an Affiliate program?

How do I apply for a job at Alpha-H?

Can I return something I purchased from another retailer?Updated 2 years ago