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Alpha-H Skincare Help Centre & FAQ

Returns Policy

How do I return a product?

What do I do if I receive a faulty, or incorrect product?

Can I return something I purchased from another retailer?

Purchases through unauthorised stockists

Returns and Refunds

Where do you ship to?

How do I qualify for Free Shipping?

How much does shipping cost?

How can I check my order tracking?

How long does dispatch take?

My order hasn't arrived

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My order has not been received and it is past the estimated delivery date

What is deemed to be a safe place.

What happens if an item I ordered was out of stock?

Lost or damaged goods

Shipping and Delivery

What products are suitable if I am Pregnant or Breastfeeding?

Where can I buy Alpha-H?

I am new to Alpha-H, where do I start?

How do I use products with Retinol?

Which products can I use while pregnant or breastfeeding?

Can Alpha-H products be used whilst I’m on Roaccutane?

Is a tingling sensation normal when using Alpha-H products?

What should I expect when using glycolic acid for the first time?

Are Alpha-H products suitable for sensitive skin?

Pregnancy and Breastfeeding

Product Use

Where are Alpha-H products made?

Are your ingredients locally sourced?

Are your products cruelty-free?

Are your products vegan-friendly?

Are your products fragrance-free?

Are your products gluten-free?

Can I recycle my Alpha-H products?

Do Alpha-H products contain microbeads?

Why does Liquid Gold contain Alcohol Denat?

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

Do any Alpha-H products contain iodine?

What’s the difference between the old and the new Vitamin E Serum formulation?

Is Liquid Gold Firming Eye Cream safe to apply on my eyelids?

What is the scent used in Liquid Gold Midnight Reboot Serum?

How does Generation Glow differ from Liquid Gold?

Can I use Generation Glow  if I am using other exfoliants?

What is the expiry date for my product?

Is your product packaging sustainably minded?

Change in product colour or scent

My product is faulty, what do I do?

Have you discontinued Instant Facial?

Have you discontinued Vitamin C Paste?

Product Information

Our Products

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What payment options do you offer?

Tax & Duties Fees

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I didn't receive a shipping confirmation email

Orders

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How does Alpha Collective work?

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How do I redeem points?

Terms of Use

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Loyalty & rewards program

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What will happen after I subscribe to a product?

How Do I Make Changes to My Subscription Account Information?

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How do I make changes to my subscription account information?

Can I add items to my next order with an existing subscription order?

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Information about our product range, product ingredients, and product usage.

Alpha Collective is our Loyalty Program that rewards you every time you shop at Alpha-H.com

Love Alpha-H? Become an ambassador and earn commission by sharing your favorite Alpha-H products and promotions with your following. Start by joining our Collab program here.

<span id="isPasted" style="color: rgb(22, 22, 22); font-family: Questrial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Love Alpha-H? Become an ambassador and earn commission by sharing your favorite Alpha-H products and promotions with your following.Start by joining our Collab program <a href="https://join.collabs.shopify.com/community/apply/gXSVUO-quZE" rel="noopener noreferrer" target="_blank">here</a>

Our Affiliate Program is a great way to earn commissions by promoting Alpha-H Skincare. To find out more click here

Our Affiliate Program is a great way to earn commissions by promoting Alpha-H Skincare.To find out more click <a href="https://us.alpha-h.com/pages/affiliates">here</a>

Please follow our LinkedIn account for updates here.

<p style="box-sizing: inherit; margin-bottom: 0px; color: rgb(35, 31, 22); font-family: &quot;Aktiv Grotesk Light&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please follow our LinkedIn account for updates <a href="https://www.linkedin.com/company/alpha-h/?viewAsMember=false" target="_blank" rel="noopener noreferrer"></a><a class="fr-strong" href="https://www.linkedin.com/company/alpha-h/?viewAsMember=true" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; display: inline-block; color: rgb(55, 55, 55); text-decoration: underline rgb(55, 55, 55); text-underline-position: under; -webkit-tap-highlight-color: transparent;" target="_blank">here</a>.

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