All our products are made in Australia and shipped to you from the United States, via a secure, tracked shipping method. All orders placed on the Alpha-H US website ship within the United States. Starting October 21, 2024, Canada’s customs process is
Delivery within United StatesFree Shipping on all orders over $50. Orders are shipped via USPS Priority Mail (3-7 Business Days). Orders under $50. $10 flat rate via USPS Priority Mail (3-7 Business Days). Delivery to Canada Starting October 21, 2024
Delivery within United StatesFree Shipping on all orders over $50. Orders are shipped via USPS Priority Mail (3-7 Business Days). Orders under $50. $10 flat rate via USPS Priority Mail (3-7 Business Days). Delivery to Canada Starting October 21, 2024
Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number. United States & Canada Tracking: USPS Tracking or 'Manage your orders - Track Order'. If you can’t find the email
Standard delivery: Orders placed Monday to Thursday will be processed the next working day. Orders placed after 11am on Friday will be processed the following Monday. During sale periods please allow additional days for the processing of your order.
We’re sorry to hear that you cannot locate your Alpha-H package!. If your order has been marked as delivered but you cannot find it, we suggest checking with everyone in your home to ensure someone did not collect it for you, or if the postman has hi
Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number. If you can’t find the email with your tracking number, you can also log into your account to find your tracking inf
Our delivery partners work very hard to get your parcel to you on their estimated delivery date. Unfortunately, there are a small number of orders where this is not always possible. Whilst we understand that this is not ideal, there is no need to wor
If you are not home for delivery, in some cases your parcel may be left in a safe place. How can we ensure it is left in a safe place?. “Safe places” are a safe location at the delivery address, where your order is hidden from sight, out of the weath
If an item you have ordered goes out of stock at the time of placing the order or dispatch, our customer service team will be in contact with you via email regarding your options of how to proceed. The out-of-stock item will either be refunded or rep
If your order is lost or damaged in transit, please contact our customer service team who can assist with this process.