Shipping and Delivery

Where do you ship to?

All our products are made in Australia and shipped to you from the United States, via a secure, tracked shipping method. All orders placed on the Alpha-H US website ship within the United States. Starting October 21, 2024, Canada’s customs process is

How do I qualify for Free Shipping?

Delivery within United StatesFree Shipping on all orders over $50. Orders are shipped via USPS Priority Mail (3-7 Business Days). Orders under $50. $10 flat rate via USPS Priority Mail (3-7 Business Days). Delivery to Canada Starting October 21, 2024

How much does shipping cost?

How can I check my order tracking?

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number. United States & Canada Tracking: USPS Tracking or 'Manage your orders - Track Order'. If you can’t find the email

How long does dispatch take?

Standard delivery: Orders placed Monday to Thursday will be processed the next working day. Orders placed after 11am on Friday will be processed the following Monday. During sale periods please allow additional days for the processing of your order.

My order hasn't arrived

We’re sorry to hear that you cannot locate your Alpha-H package!. If your order has been marked as delivered but you cannot find it, we suggest checking with everyone in your home to ensure someone did not collect it for you, or if the postman has hi

How do I find my tracking number?

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number. If you can’t find the email with your tracking number, you can also log into your account to find your tracking inf

My order has not been received and it is past the estimated delivery date

Our delivery partners work very hard to get your parcel to you on their estimated delivery date. Unfortunately, there are a small number of orders where this is not always possible. Whilst we understand that this is not ideal, there is no need to wor

What is deemed to be a safe place.

If you are not home for delivery, in some cases your parcel may be left in a safe place. How can we ensure it is left in a safe place?. “Safe places” are a safe location at the delivery address, where your order is hidden from sight, out of the weath

What happens if an item I ordered was out of stock?

If an item you have ordered goes out of stock at the time of placing the order or dispatch, our customer service team will be in contact with you via email regarding your options of how to proceed. The out-of-stock item will either be refunded or rep

Lost or damaged goods

If your order is lost or damaged in transit, please contact our customer service team who can assist with this process.