How do I make changes to my subscription order?Updated 2 years ago

Once you’ve subscribed to a specific product, you can change your next order date, skip an order, change your selected frequency, or cancel an auto replenishment. Simply visit the “My Subscriptions” section in your account. Please allow up to 24 hours for modifications or cancellations to be processed. 

Change order date: 

To change your next order date, please visit the “My Subscriptions” section within your account and click the Change Date button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire auto replenish order. 

Skip a delivery: 

To skip an Auto Replenish order, please visit the “My Subscriptions” section within your account and click the Skip Order button to the right of the upcoming order date to skip the entire order.

Change shipment frequency: 

To modify the delivery frequency for a subscription item, please visit the “My Subscriptions” section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu. 

Send an order now: 

To send a Subscription order now, please visit the “My Subscriptions” section within your account and click the “Send Now” button to the right of the upcoming order date to send the entire order.

Cancel or Pause a Subscription item: 

To cancel a subscription, please visit the “My Subscriptions” section within your account and click the cancel Subscription link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason and clicked the “Stop Subscription” button, your replenishment will be canceled, and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed. 

To pause a subscription item, please visit the “My Subscriptions” section within your account and click the pause subscription link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the Pause Subscription button, your replenishment will be paused and will resume shipment on the date that you selected.