How do I return a product?Updated 2 months ago

If you have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a refund.

We cannot accept returned goods that we reasonably believe have been used.  The exception to this is if:

• The product is deemed faulty;
• You have experienced an unfavourable skin reaction (imagery of reaction may be required).

Returns are not valid or accepted due to packaging changes unless deemed faulty.

You are responsible for postage costs and assume any risk of loss, theft or damaged goods during transit.

Step 1 Complete your request via Return Order menu by signing in to Manage Your Orders here. 
You will receive confirmation on whether your return is approved with 2-3 business days.

Step 2 Send the returned items in their original condition within 14 working days.

Step 3 Refunds and exchanges will be processed within 20 days of receipt. Exchanges will be sent via standard shipping if applicable.