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If you are missing a product from your order or received a faulty or damaged product or similar, please get in touch with through the &apos;Manage your orders - Report Issue&apos; and we will investigate for you.

If you are missing a product from your order or received a faulty or damaged product or similar, please get in touch with through the 'Manage your orders - Report Issue' and we will investigate for you.

What do I do if I receive a faulty, or incorrect product?

Returns and Refunds

Returns Policy

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Can I return something I purchased from another retailer?

Purchases through unauthorised stockists

Where do you ship to?

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How much does shipping cost?

How can I check my order tracking?

How long does dispatch take?

My order hasn't arrived

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My order has not been received and it is past the estimated delivery date

What is deemed to be a safe place.

What happens if an item I ordered was out of stock?

Lost or damaged goods

Shipping and Delivery

What products are suitable if I am Pregnant or Breastfeeding?

Where can I buy Alpha-H?

I am new to Alpha-H, where do I start?

How do I use products with Retinol?

Which products can I use while pregnant or breastfeeding?

Can Alpha-H products be used whilst I’m on Roaccutane?

Is a tingling sensation normal when using Alpha-H products?

What should I expect when using glycolic acid for the first time?

Are Alpha-H products suitable for sensitive skin?

Pregnancy and Breastfeeding

Product Use

Where are Alpha-H products made?

Are your ingredients locally sourced?

Are your products cruelty-free?

Are your products vegan-friendly?

Are your products fragrance-free?

Are your products gluten-free?

Can I recycle my Alpha-H products?

Do Alpha-H products contain microbeads?

Why does Liquid Gold contain Alcohol Denat?

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

Do any Alpha-H products contain iodine?

What’s the difference between the old and the new Vitamin E Serum formulation?

Is Liquid Gold Firming Eye Cream safe to apply on my eyelids?

What is the scent used in Liquid Gold Midnight Reboot Serum?

How does Generation Glow differ from Liquid Gold?

Can I use Generation Glow  if I am using other exfoliants?

What is the expiry date for my product?

Is your product packaging sustainably minded?

Change in product colour or scent

My product is faulty, what do I do?

Discontinued Products

Have you discontinued Instant Facial?

Have you discontinued Vitamin C Paste?

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Our Products

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Issue with my Order

Missing and faulty products

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What do I do if I receive a faulty, or incorrect product?Updated 9 months ago